Collecting an Order

No charge is ordinarily made for packing or carriage for orders that are collected directly by customers. Our nurseries are closed on Saturdays and Sundays, but collecting customers who cannot easily call on a weekday during business hours may arrange to collect previously ordered trees outside business hours.

In this case the trees, bundled or root-wrapped as appropriate, and duly identified with labels and Advice Note, will be put out in the packing shed loading bay next to the Office for customers to load up themselves at their convenience.

If requested, we can pack the trees for collection in the manner that we would for mail order transport, perhaps to allow safe strapping to a roof rack or to minimise the space occupied within a car. On such occasions, we will advise you of the costs for this service at the time of ordering.

When sorting out your transport for the collection of an order, please give thought to the low temperatures that you are likely to experience on your return journey and to give adequate protection to the plants against the risk of freezing or contamination from road-salt or the general road-spray aerosol of oils and grime. It’s always a good idea to check with us on the physical bulk of your order before coming to collect; on arrival, customers are often surprised equally by either the massive or tiny size of their order. Tell us your car make and model and we’ll have a pretty good idea if it will fit or not.