You’ll see that, on our order form, there is a space in which you can leave instructions for the carriers for just such an occasion and, typically, customers will leave directions such as “ House is white-gabled one at end of track. If out, leave on patio at rear via side gate” or…. “If out, leave in green shed or with neighbours at no. 32 opposite” On such occasions, because the carriers can’t be responsible for what happens to your parcel after delivery, this is an arrangement made at your risk, but which is a risk that you are probably best equipped to assess. If the carrier has to make a return visit, they have a right to make a surcharge which we would, in turn, pass on to you. In reality, we’ve yet to hear of one of our parcels that has been stolen after delivery, so it has proved to be a safe and sensible option.